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D-Stream: Clear Customer Experience (part 1)


Workshop
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Dermalogica's award-winning Clear Customer Experience is a brand-new concept with five unique principles that will revolutionise your clients’ journey.

Clear Customer Experience has proven to increase customer acquisition, increase product sales by 20-30%, increase customer retention to 70%, and increase 5-star reviews.

We have divided this workshop into two parts.
In Part 1 will focus on:
- Dermalogica’s WHY
- Research into Dermalogica’s unique customer profiles to be able to personalise the experience
- Making a connection and engaging on an emotional level
- Learning in-depth knowledge of the skin, treatments and how to effectively position yourself as a dermalogica expert

Prerequisites

The following certificates are required in order to enroll in this workshop:

Dermalogica Certified
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